THE JOURNEY PERSPECTIVE

We are Story Tellers

Experiential Process of Service is more than an ideology born out of our innovation lab. EPS is an incubator of creatives pushing experiential design to unexpected levels of service and emotional connectivity foreign to the market segment we serve.

Providing unexpected and compelling client experiences is the catalyst in the influence and commitment of client loyalty. The lifetime value of our brand and our client book is directly correlated to the connection our clients have to our story and promise.

A HUMAN CAPABILITY

A Vertically Integrated Ecosystem

Clients expect and desire an emotional connection, a place where they can feel recognized, special, and known. The interaction with each Royce Private Professional is carefully tailored to each Client.

While innovation in technology will continue to evolve, the experiences consumers crave will increasingly be those that are human, providing a sense of belonging, authenticity, and purpose.

Private Client Service will never be Self Service. The Private Client Experience is still uniquely a “Human Capability”.

UNEXPECTED, EXPECTED

Elevating Intention

Royce Private is an idea of being more than what is expected. A collective of personas obsessed with creating experiences to captivate our clients and to elevate intention. We dream, build, and execute on ideas that inspire our clients and grow our brand.

The attributes of EPS are ever evolving and carefully designed and managed. Each touchpoint mandates creativity, innovation, and unexpected interaction, where the focus is on the experience rather than simply the functional benefits following the products and services delivered.

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